Business Ethics and Performance in Covid 19 Era: Evidence From Innoson Technical Ltd., Enugu State, Nigeria
DOI:
https://doi.org/10.17722/ijme.v17i1.1267Keywords:
Business Ethics, Business Integrity, Moral Standard, Ethical Climate and PerformanceAbstract
The study focuses on business ethics and performance in Covid 19 Era: Evidence from Innoson Technical Ltd Enugu State, Nigeria. Specifically the study aimed to pursue the following objectives: to determine the effect of business integrity on customers’ satisfaction , determine the nature of the relationship between moral standards and product quality and ascertain the effect of ethical climate on employee output in Innoson Technical Ltd Enugu State, Nigeria. The study has a population size of (1342). A simple size of 308 was realize using Taro Yamene. Instruments used for data collection were primary questionnaire and observation. The total number of 308 copies of the questionnaire were distributed while 289 copies were properly filled/returned & used while 19 copies were not properly filled. Survey research design was adopted for the study. Three hypotheses were tested using Pearson Product Moment Correlation Coefficient and Simple Linear Regression tool. The findings indicated Business integrity positively affected customers’ satisfaction (r = 802, t = 22.779; p = < 0.05).There was a positive relationship between moral standards and product quality(r =.718, p< 0.05). Ethical climate positively affected employee output in Innoson Technical Ltd Enugu State, Nigeria (r = 0.750, t = 19.213; p = <0.05). The study recommended that Innoson Technical Ltd should make integrity their vista that will market the organization to the general public which will encourage customer patronage and at the same time enhance customer satisfaction.
References
Articulo, C. A. (2005). Moral philosophy. Manila. Andson Printing Corporation
Benson, P.G., Seraph, J.V., and Schroeder, R.G. (1991), The effect of organizational context on quality management: an empirical investigation, Journal of management Sciences, 34,(2) 1107-24
Bhatti, K. K., & Qureshi, T. M. (2007). Impact of employee participation on job satisfaction, employee commitment and employee productivity. International Review of Business Research, 3, 54 –68
Boshoff, C. and Gray, B. (2004), The relationships between service quality, Customer satisfaction and buying intentions in the private hospital industry, South African Journal of Business Management, 35(4). 27-37
Cullen, J.B., Victor, B., & Bronson, J.B. (1993). The ethical climate questionnaire: An assessment of its development and validity. Psychological Report, 73,(3) 667-674
Daft, R. (2001). Organization theory and design. Cincinnati, Ohio: South Western
Dyllick, T., and K. Hockerts, (2002). “Beyond the business case for corporate sustainability.” Business Strategy and the Environment, 11, 130-141.
Garvin, D.A. (1987),Competing on eight dimensions of quality, Harvard Business Review, 65(6) 101-109.
Ishak,A La, O and Sri,W (2016) The effect of job satisfaction, Integrity and motivation on performance, The International Journal Of Engineering And Science (IJES), 5 (1)-47-52
Kotler, P. and Armstrong, G. (2010), Principles of marketing , Prentice Hall, Upper Saddle River, New Jersey
Lashley, C, 2016. “Business ethics and sustainability.” Research in Hospitality Management, 6 (1), 1-7.
Lemmink, J.and Kasper, H. (1994),Competitive reactions to product quality improvements in industrial Markets ,European Journal of Marketing, 28 (12). 50 –68
Lovelock, C.H. (1991), Services marketing. Englewood Cliffs, New Jersey: Prentice
Meffert, H. & Münstermann, M. (2005). Corporate social responsibility in Wissenschaft und Praxis – eine Bestandsaufnahme. In H. Meffert, K. Backhaus & J. Becker (Eds.), Corporate social responsibility – gesellschaftliche Verantwortung von Unternehmen.
Payne, D.M., and C.A. Raiborn, 2001. “Sustainable development: The ethics support the economics.” Journal of Business Ethics, 32, 157-168.
Rachel, B and Zubari, H (2015)Employees ethical behaviour and its effect on customer satisfaction and retention: An empirical study on multinational fast food restaurants in Malaysia International Journal of Accounting & Business Management,3(1) 22
Russo, A., Perrini, F.( 2010). Investigating stakeholder theory and “The corporate objective revisited”. Journal of Business Ethics 91:207–221.
Sergio (2003) Impact of ethical sales behaviour on customer satisfaction, Trust and loyalty to the company: An empirical study in the financial services industry Journal of Marketing Management, 19, 915-939
Sexty, R. (2011). Canadian business and society: Ethics and responsibilities (2nd Ed.). Toronto. McGraw-Hill Ryerson
Shaw, W.H. & Barry, V.B. (1995). Moral issues in business. Belmond, California: Wadsworth Publishing Company
Stanwick P., Stanwick, S. (2009). Understanding business ethics, International Edition, Prentice Hall
Sohal, A (2007). Developing a lean production organization: An Australian case study. International Journal of Operations and Production Management,16,(2), 9-102
Vyakarnam,S.,Bailey,A.,Myers,A.,Burnett,D.(1997). Towards an understanding of ethical behaviours in small firms. Journal of Business Ethics 16. 1625-1636.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 International Journal of Management Excellence (ISSN: 2292-1648)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
