Poku K, Owusu Ansah M, Lamptey DI. The Impact of Service Quality Delivery on Customer Loyalty in the Telecommunication Industry: A Case Study of Expresso Telecom, Ghana. JORM [Internet]. 2014 Aug. 31 [cited 2025 Oct. 12];3(1):212-21. Available from: https://techmindresearch.org/index.php/jorm/article/view/647