POKU, K.; OWUSU ANSAH, M.; LAMPTEY, D. I. . The Impact of Service Quality Delivery on Customer Loyalty in the Telecommunication Industry: A Case Study of Expresso Telecom, Ghana. Journal of Research in Marketing (ISSN: 2292-9355), [S. l.], v. 3, n. 1, p. 212–221, 2014. DOI: 10.17722/jorm.v3i1.647. Disponível em: https://techmindresearch.org/index.php/jorm/article/view/647. Acesso em: 12 oct. 2025.