PATRA, S. K.; DASH, A. Service Quality and Customer Satisfaction: An Empirical Investigation on Public Sector Banks in Odisha. Journal of Research in Marketing (ISSN: 2292-9355), [S. l.], v. 2, n. 1, p. 113–118, 2014. DOI: 10.17722/jorm.v2i1.634. Disponível em: https://techmindresearch.org/index.php/jorm/article/view/634. Acesso em: 12 oct. 2025.