KHURANA, S. Relationship between Service Quality and Customer Satisfaction : An empirical study of Indian Life Insurance Industry. Journal of Research in Marketing (ISSN: 2292-9355), [S. l.], v. 1, n. 2, p. 35–42, 2013. DOI: 10.17722/jorm.v1i2.109. Disponível em: https://techmindresearch.org/index.php/jorm/article/view/109. Acesso em: 12 oct. 2025.