Patra, S.K. and Dash, A. 2014. Service Quality and Customer Satisfaction: An Empirical Investigation on Public Sector Banks in Odisha. Journal of Research in Marketing (ISSN: 2292-9355). 2, 1 (Feb. 2014), 113–118. DOI:https://doi.org/10.17722/jorm.v2i1.634.