Maturity of Knowledge Management and Knowledge Enabled Business Process

Abstract

Business today is highly knowledge intensive, be it traditional “Brick & Mortar” company or from the new economy arena like of IT organisations or financial sectors. Organisations are increasingly allocating more budgets year after year in capturing, disseminating, motivating people to reuse the experiential learning and make people collaborate & innovate in a streamlined way. Still, while organisations met with reasonably good success in capturing learning and providing sharing culture, their record on making people reuses those experiences is abysmal. This paper aims to present in the context of Larsen & Toubro Hydrocarbon Engineering Ltd, how it has overcome by enabling knowledge in the standard operating procedure (SOP) of business process. This concept demonstrates the ways to make KM non-intrusive for end user by knowledge enabling daily work of an average knowledge worker. It also minimizes the need for extra resource and management attention without compromising the knowledge competitiveness of the organisation. The paper also aims to present characteristics of various levels of KM process maturity conceptualized by authors derived out of case study and literature.