AYAMBIRE, C. N. Customer- Care: Is it really impactful on Service Organizations?. International Journal of Management Excellence (ISSN: 2292-1648), [S. l.], v. 10, n. 3, p. 1334–1347, 2018. DOI: 10.17722/ijme.v10i3.976. Disponível em: https://techmindresearch.org/index.php/ijme/article/view/976. Acesso em: 12 oct. 2025.