LAWRENCE, N. A.; HAMMOUD, M. S. Strategies to Implement the Baldrige Criteria for Performance Excellence. International Journal of Management Excellence (ISSN: 2292-1648), [S. l.], v. 9, n. 1, p. 1040–1049, 2017. DOI: 10.17722/ijme.v9i1.912. Disponível em: https://techmindresearch.org/index.php/ijme/article/view/912. Acesso em: 15 oct. 2025.